MAKING A COMPLAINT
Members of the F2F alliance commit to working to the mission, vision, and values of the community.
The F2F alliance will investigate all complaints or concerns about a member of the F2F alliance, our current complaints process can be found here.
Prior to making a complaint against a F2F Fundraising agency, it is important to ensure they are a current member of the F2F alliance. Our membership list can be found here. You should always try to raise the complaint firstly to the member agency if you feel comfortable doing so. All member agencies have policies and processes to raise complaints. If however, they do not satisfy your complaint, they ignore your complaint, then you should then raise it with the F2F Alliance.
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